Website terms of use

This website,, including the What’s the rate app (our “Sites”) is operated by Thomas Cook Money Limited, trading as Thomas Cook Money. Please read these terms and conditions carefully before using our Sites. You must consent to these terms and conditions without qualification if you use our Sites, and if you disagree with any part of these terms and conditions then you may not use our Sites in any way.

Who can use this website?

Our Sites are intended for use only by users who access it from the UK.  We are a company incorporated in England and Wales and our business and the services we offer are governed by English Law.

We reserve the right to deny access to our Sites at any time without notice.

Governing Law

Access to our Sites is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by English Law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Site User Obligations

By using our Sites you agree that:

  • you accept financial responsibility for all transactions made under your name or account;
  • you must be 18 years of age or over and have legal capacity;
  • you warrant that all information you provide about yourself and about anyone else shall be true and accurate;
  • our Sites must not be used for speculative, false or fraudulent purposes;
  • the transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via our Sites is expressly prohibited;
  • our Sites and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within our Sites may be made by you for personal, non-commercial use.

Site Content and Information

No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on our Sites or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on our Sites and/or the use of or access to any other information or material via web links from our Sites, or any inability to access our Sites. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

Thomas Cook Money may change any aspect of our Sites or its content, including the availability of any suppliers, features, information, or other content, at any time without notice to Users. Continued use of our Sites following any changes to the website conditions shall constitute your acceptance of such changes. The information and prices on our Sites are not ‘live’ and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on our Sites are applicable to and the What’s the rate app only and may vary from the prices offered for the same products in Thomas Cook retail shops and Thomas Cook telephone direct businesses.

Our Site is provided on an ‘as is’ and ‘as available’ basis. We do not accept any liability in respect of your inability to access or use our Sites at any time or for any interruption in that access or use, or for any failure to complete any transaction. We do not warrant that our Sites are free from computer viruses or other properties that may cause loss or damage.

3rd Party Website Content

Where we provide links to other company websites, we aren’t endorsing their products or services. Your use of these links is entirely at your own risk, and we can’t accept responsibility or liability for the content, use or availability of these sites. We haven’t checked the content of these sites. Our Sites may also contain some material provided by third parties and we can’t accept responsibility or liability for the accuracy of that material.

Copyright and Trade Marks

The copyright in the content of our Sites belong to us or to the licensors of such content. We reserve the copyright and all proprietary rights in this Site and all its content. The names “Thomas Cook”, “Thomas Cook Money”, “Roam” and any other marks, logos and graphics of Thomas Cook displayed on this Site are registered trademarks of Thomas Cook Money Limited or its affiliates. Other company and product/service names displayed on our Sites may be the trademarks of their respective owners. You are not granted any right or license to use any trade marks.

Security and Credit Card Fraud Contingency

We have implemented a bank approved encryption system to protect your transactions with us. Any personal details entered including credit card payments will automatically be encrypted using VeriSign Secure Socket Layer (SSL). You will see a padlock symbol at the bottom of your screen to confirm this so you can make your purchase online with complete confidence.

Company Information

Our registered company name, company number and registered office address are as follows:

Thomas Cook Money Limited
Peterborough Business Park
Lynch Wood
Company Registration Number: 10344118