How does Multi-currency Cash Passport work?
How do I change my PIN?
How do I retrieve my PIN?
What is pre-authorization?
What is my default Currency and how do I change it?
Where can I use Multi-currency Cash Passport?
Can I use my Multi-currency Cash Passport to shop online?
What is 'My Account'?
How do I register my Card in ‘My Account’?
How can I check my balance and move money between Currencies?
What do I do if I find an incorrect transaction on my Card?
How can I contact Card Services?
What if the cash machine asks for a six digit PIN?
What if my Multi-currency Cash Passport is lost/stolen/damaged?
What if my Multi-currency Cash Passport is declined in a shop?
Should I use my Card to reserve a hotel room, or as a deposit for car hire and cruises?
What if I’m offered the option to pay in GBP whilst I'm abroad?
Can I get cash back with my Multi-currency Cash Passport?
How do I close my Multi-currency Cash Passport?
Why is tolerance applied to Chip & PIN transactions?
I don’t have as much money available on the Card as I thought. Why is this?
How much more than the bill amount do I need to have on my Card for transactions at bars, restaurants and petrol stations?
When I use my Card at a bar, restaurant or petrol station, how long are the funds reserved for and why?
What happens if I do not have sufficient funds available in my total available Card Fund to cover the value of the transaction plus the tolerance amount?
What happens if I do not have sufficient funds available in the relevant Currency to cover the value of the transaction plus the tolerance amount?
Can I activate Apple Pay on my Thomas Cook Cash Passport?
How do I authorise a regulated third party payment service provider to access my account information?