Caldera’s Dolphin

Get in touch

 
 

Currency
Lyk Card
Cash Passport
Roam Insurance
Gift Cards

Currency

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Reserve and collect orders

For reserve and collect order queries,
please contact your local store.

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Currency home delivery orders

Call 0845 246 4353*
8am to 10pm Mon-Fri, 10am to 8pm Sat-Sun,
excluding public and bank holidays.
* up to7p/minute + standard network charge.

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Other queries unrelated to an order

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Lyk Card

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Reserve and collect orders

For reserve and collect order queries,
please contact your local store.

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Online orders and account queries

From the UK: call 0800 023 2943
From any other country:
call +44 203 901 2515

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Online orders and account queries

Email address
lykcard@mastercard.com

Not happy about something?

Visit our disputes and complaints page.

Cash Passport

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Call Card Services

From the UK: call 0800 056 0572
From other countries: visit thomascook.cashpassport.com/contact-us for a full list of telephone numbers.

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Write to Card Services

Service Quality
Access House
Cygnet Road, Hampton
Peterborough, PE7 8FJ

Roam Insurance

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Call us

Overseas medical emergency claims:
+44 (0) 1733 224 960
24 Hours a day, 7 days a week, 365 days a year

Making a claim:
+44 (0) 1733 224 959
Monday to Saturday: 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm

Queries about your policy:
 +44 (0) 1733 224 965
Monday to Saturday 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm

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Email us

Overseas Medical Emergency Claims:
cega.assistance@cegagroup.com

Making a claim:
claims@white-horse.ie

Queries about your policy:
customerservice@white-horse.ie

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Write to us

White Horse Insurance Ireland dac
First Floor
Rineanna House
Shannon Free Zone
Shannon
County Clare
Republic of Ireland

Gift Cards

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Gift cards and Gift of Travel account queries

The gift card Customer Care team
is available from 8:30 to 17:30 UK time,
Monday to Friday, excluding UK public and bank holidays; call
0333 003 5784.

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Holiday booking and wedding queries

Holiday bookings:

please contact your local store
or call 01733 224825.

Wedding queries:

Contact the Thomas Cook wedding team to help you organise your wedding abroad:
Call 01733 224825
Email: weddings@thomascook.com

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Business queries

If you’re a business interested in Thomas Cook Gift card you email your enquiry to gift.card@tcmoney.com or call us on 01733 417445.