Caldera’s Dolphin

Get in touch

Currency
Lyk Card
Cash Passport
Roam Insurance
Gift Cards
Reserve and collect orders

For reserve and collect order queries,
please contact your local store.

Currency home delivery orders

Call 0845 246 4353*
8am to 10pm Mon-Fri, 10am to 8pm Sat-Sun,
excluding public and bank holidays.
* up to7p/minute + standard network charge.

Other queries unrelated to an order

Email address
hello@tcmoney.com

Reserve and collect orders

For reserve and collect order queries,
please contact your local store.

Online orders and account queries

From the UK: call 0800 023 2943
From any other country:
call +44 203 901 2515

Online orders and account queries

Email address
lykcard@mastercard.com

Call us

Overseas medical emergency claims:
+44 (0) 1733 224 960
24 Hours a day, 7 days a week, 365 days a year

Making a claim:
+44 (0) 1733 224 959
Monday to Saturday: 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm

Queries about your policy:
 +44 (0) 1733 224 965
Monday to Saturday 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm

Email us

Overseas Medical Emergency Claims:
cega.assistance@cegagroup.com

Making a claim:
claims@white-horse.ie

Queries about your policy:
customerservice@white-horse.ie

Write to us

White Horse Insurance Ireland dac
First Floor
Rineanna House
Shannon Free Zone
Shannon
County Clare
Republic of Ireland

Email us

Email address:
feedback@tcmoney.com

Write to us

3rd floor, South Building, 200 Aldersgate, London, EC1A 4HD

Call us

WE NEED A PHONE NUMBER HERE

Gift cards and Gift of Travel account queries

The gift card Customer Care team
is available from 8:30 to 17:30 UK time,
Monday to Friday, excluding UK public and bank holidays; call
0333 003 5784.

Holiday booking and wedding queries

Holiday bookings:

please contact your local store
or call 01733 224825.

Wedding queries:

Contact the Thomas Cook wedding team to help you organise your wedding abroad:
Call 01733 224825
Email: weddings@thomascook.com

Business queries

If you’re a business interested in Thomas Cook Gift card you email your enquiry to gift.card@tcmoney.com or call us on 01733 417445.

Call Card Services

From the UK: call 0800 056 0572
From other countries: visit thomascook.cashpassport.com/contact-us for a full list of telephone numbers.

Write to Card Services

Service Quality
Access House
Cygnet Road, Hampton
Peterborough, PE7 8FJ