Accessibility statement

At, we appreciate the importance to provide a website that is accessible to the widest possible audience, regardless of ability or the technology used to access the internet. We work hard to improve the accessibility of our website, taking guidance from industry best practice and many of the available standards and guidelines. We strive to meet conformance level AA of the World Wide Web Consortium's (W3C)  Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible to people with disabilities.

Website Features

Page & Text Size

If you have a vision impairment and find the text on our site too small to read, it may help to magnify our web pages. You can do this using any of the following methods:

  • Keyboard
    • Press 'CTRL' + '=' to increase the text size;
    • Press 'CTRL' + '-' to decrease the text size;
    • Press 'CTRL' + '0' to reset to the default size.
  • Key and Mouse Combined:
    • Hold down the 'CTRL' key on the keyboard and scroll your mouse wheel forwards and backwards to Zoom in and out.
  • Via your Browser Settings:
    • Use the 'Zoom' option found in the browser's settings.

Note: If you use a Mac, please use the ‘CMD’ key instead of the ‘CTRL’ key.


We aim for our links to be explicit and do not use ‘read more’ or ‘click here’. Wherever possible, we have strived to make text which links one web page to another web page, relevant to the page behind the link. For example, a link saying ‘Discover the Gift of Travel’ will take you to our Gift of Travel website and similarly, a link called Reserve and Collect, will take you to the reserve and collect page on

Image Alternatives

Whenever possible we have assigned a ‘say what you see’ text alternative to our images. Screen Readers for the vision impaired will read the text alternative aloud, and in the rare instances where an image fails to load on the screen, the text will display in its place to give you the gist of the image.

New Windows

Clicking on certain links on our site will cause a new browser window to open enabling easy navigation back to Examples of this include:

  • Adobe pdfs (see for more information);
  • Some links to other Thomas Cook Money websites;
  • Some links to other websites in the Thomas Cook Group;
  • Some links to third party websites.

Potential Accessibility Barriers

Whilst we strive to adhere to the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. Current instances that we are aware of include:

The travel money rates widget, the ‘reserve and collect’ and ‘rate watch set-up’ services on this website:

  • They are currently on a platform that doesn’t always allow for full adherence to the accepted guidelines and standards for accessibility.
  • Certain action buttons require JavaScript to be able to move to the next page e.g. when placing a currency order, or when searching for a rate.
  • Some features of our site are not yet touch screen friendly.
  • The pop up calendars requires JavaScript to select dates.

We are continually making improvements to our site to bring it in line with best practice and to remove these potential barriers, so please do keep checking our site over the next coming months

Contact Us

Contact information relating to each product can be found on the relevant product page. To contact us about this website, you can:

  • Use the Feedback form that can be accessed via a tab called ‘Feedback’, which is placed on the right hand side of each page of this website;
  • Write to us at:
    Thomas Cook Money
    Peterborough Business Park
    Lynch Wood
    PE2 6FZ