Privacy Policy and Cookies

 

Cookies

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your travel booking or other purchases, and to enable us to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from Thomas Cook companies or third parties that may be of interest to you.

 

You can view more information on cookies and a list of cookies that are used on this website by visiting our cookie page.

 

You can accept or decline cookies at any time by accessing the preference panels from your browser's main menu (usually found under 'Edit', 'Tools' or 'Options). However, if you choose to remove cookies parts of the site may not work properly or your use of the site may be impaired.

 

In order to help us maintain and improve our service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. We may use cookies to keep track of the transaction from one page to the next.

 

We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, and other click throughs from the Site. We may disclose information of this nature in aggregate form to third parties, but personal information on individual visitors will not be passed on to any third party.

 

PLEASE NOTE: if you choose to use this site without declining any non-essential cookies then your use will constitute implied consent to the non-essential cookies that are set.

 

Data Protection and Privacy

Thomas Cook understands and respects the importance of your privacy.

 

When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances:

  • when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax or on the phone;
  • when you register with us, create a 'My Thomas Cook Profile', subscribe to our newsletter, enter competitions or register for promotions;
  • when you take part in surveys or provide us with feedback

 

 

In order to help us maintain and improve our service to you Thomas Cook also uses 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access Thomas Cook. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

 

Users who have subscribed to our e-mail service or visitors purchasing products on the Site who have not opted out, will receive promotional mailings and e-mails from Thomas Cook companies. Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner.

 

We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it. To obtain an information summary please e-mail us at customerservice@thomascookmoney.com. Thomas Cook Travel Ltd, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link